Masir
An Afghan family riding safely in a white taxi through Kabul, using the Masir app

Passenger safety

Ride with confidence, stay in control

From request to drop-off, Masir keeps safety tools at your fingertips — for you and the people who care about you.

How Masir keeps you safe

Every trip on Masir is monitored and supported from the moment you request a ride until you reach your destination.

  • We track rides in real time so your route, pickup, and drop-off are always recorded.

  • Every driver completes identity and document verification before they can accept trips.

  • You can share a live trip link with family or friends so someone always knows where you are.

  • Trip history stores pickup, drop-off, time, and fare details for every ride you take.

  • If something goes wrong, you can rate, report, or reach emergency support directly in the app.

Safety tools in the Masir app

Each feature is designed to give you more control and visibility throughout your trip.

Masir passenger app emergency call screen during a trip

In-app emergency call

Coming soon

During a trip, connect to emergency services or a trusted contact in one tap and share your live location.

Masir passenger app trip verification PIN screen

Trip verification PIN

Coming soon

Before you get in, confirm the driver name, plate, and PIN so you board the right vehicle.

Masir passenger app share your trip screen

Share your trip

Send a live trip link to family or friends so they can see your location, driver name, and plate.

Masir passenger app verified driver profile screen

Verified drivers

Every driver verifies identity and documents before accepting trips, with a clear profile in the app.

Masir passenger app trip history screen

Full trip history

Each trip's pickup, drop-off, time, and fare stay in your history whenever you need to review them.

Masir passenger app rate and report screen

Rate and report

Rate your driver after every trip or report an issue to Masir's safety team when needed.

Passenger safety tips

Simple steps you can take on every ride.

  1. Wait in a well-lit, public place until your driver arrives.

  2. Always confirm the vehicle plate and driver photo match the app.

  3. Share your trip with a trusted contact before you get in the car.

  4. If something feels off, cancel the trip and contact Masir support.

Questions about safety or need help?

Chat with support