Question 1

How do I register as a driver?

Accepted Answer

Download the Masir driver app and follow the in-app registration steps, or request a call from our Become a driver page.

Question 2

What documents do drivers need?

Accepted Answer

National ID (Tazkira or passport), driving license, a registered vehicle, and a smartphone with internet.

Question 3

How do I pay for a ride?

Accepted Answer

Cash payment at the end of the trip is available today. More payment methods are coming soon.

Question 4

How is the fare calculated?

Accepted Answer

Fares are based on distance, time, and area demand. You see an estimated price before confirming the ride.

Question 5

How do I book a ride?

Accepted Answer

Open the Masir app, enter your destination, and tap Request ride. The nearest available driver will be matched to you.

Question 6

Can I cancel a ride?

Accepted Answer

Yes — you can cancel for free before the driver arrives. After the trip starts, a cancellation fee may apply.

Question 7

What if I feel unsafe during a trip?

Accepted Answer

Tap SOS in the app or call Masir's safety line. Our team responds immediately.

Question 8

Are drivers verified?

Accepted Answer

Yes — every driver verifies their identity, license, and vehicle before going online.

Popular questions

Still have questions?